Background. Mealtime experience is a key driver of adequate oral intake, and this impacts on malnutrition. There are many studies exploring mealtime experience from a patient or resident perspective, however, there is limited research investigating this from a staff perspective. Aim. To gather feedback and insight of staff involved in foodservice into mealtime experience at a rural hospital and its aged care facilities. Methods. This study was based on a phenomenological approach to gather qualitative data via semi-structured interviews. It was conducted at a rural hospital across two sites and three attached aged care facilities. Participants included staff members from various departments who are involved in all aspects of mealtime and food provisioning. Data were analysed via thematic analysis and the Five Aspect Meal Model was used as a framework to guide the analysis of data. Results. Four main themes emerged relative to staff satisfaction and perception towards the current...

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